A Return Authorization is required for all returns. Customers are responsible for all shipping charges both ways. A 20% restock fee will be deducted for any unauthorized returns or packages returned undelivered.
Merchandise must be in new, unused and resalable condition and returned in the original packaging. If the product is not returned in the same condition as it was received, you may be subject to a repair charge or a 20% restock fee.
CDs, DVDs, books, and strings are non-refundable.
Shipping and handling charges are non-refundable. For items with discounted shipping or free shipping, the actual shipping cost will be deducted from the final refund.
Customers are encouraged to insure returns for their protection. Items that are damaged during return will not be accepted for refund or exchange.
No returns are accepted after 30 days.
Shipping Damage: Damaged merchandise must be reported within 3 days of receipt. We strongly advise that you check your order after receiving it to be sure that it is in proper working order.